Customer Satisfaction Trainings

Course Overview

Customer satisfaction is the degree of happiness and satisfaction that your customers obtain from the products and services that you deliver. In order to understand their customers, companies need to constantly examine the interactions of customers with the products and services that they provide for the purpose of identifying the sources of customer dissatisfaction. Organizations that operate in different fields, therefore, need to identify their customer expectations, gather and analyze customer data, pinpoint areas that need improvement, and regularly monitor customer satisfaction rates.

Details

  • Language: English
  • Course code: Customer Satisfaction
  • Duration:
  • Course price:

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